Mobile everything: 3 new dimensions of citizen engagement

April 28, 2008 | comment

Blogs have started a little revolution — nowadays everyone with Internet access can publish content on the web. Citizens can articulate their perspective and exchange it within a network of blogs. The mobile phone, with its improved access to the web, gives new means for citizen engagement because one can connect from everywhere and engage and broadcast from anywhere. These are the three most influential factors:

Always online

There is a slow shift when the web loses its physical limitation. Although the web is all around the world, in most of the cases you have to go somewhere to be connected. The mobile phone, because it is easier to connect to the web, changes that — you are always online. The web is a constant follower that might be frightening to some. But a “blackberry for activism” lets activists get involved instantly. On a peer to peer basis, people are connected = protected. A recent case underlines the potential: “Twitter Saves Man From Egyptian Justice.” Jan Chipchase wrote in a recent New York Times article, “the cellphone is becoming the one fixed piece of our identity.”

Interacting from everywhere

Some years ago I read Howard Rheingold’s “Smart Mobs” and I could not really see these mobile peer-to-peer networks happening on a massive scale, but, nowadays, a connection to the web allows people to be part of social networks. There are many worldwide experiences for sms campaigns for political change. The New York Times recently wrote, “50 million people, or about 2.3 percent of all mobile users, already use the cellphone for social networking.” This is particularly important in developing countries, where mobile phones are the communication tool. The real benefit is not in the northern hemisphere, where through the recent years most mobile business models have been failing. It is in Africa or Asia where the mobile phone is the main communication technology. If this is connected through the web, it then allows interaction, coordination and organization on a peer to peer basis. The cvberactivism in the aftermath of political violence in Kenya is one example and another is the mobile social blogging network vipera.com.

Broadcast from everywhere

In re-publica.de I watched a fascinating session on video citizen journalism. Brian Conley presented a project in which people from Iraq broadcast from Baghdad over the web (Alive in Baghdad), and there is no media team around. This presentation reminded me of a recent new development: live video broadcasting. Two new services are very interesting: Qik and Mogulus. Yes, more new tools, but these ones represent a shift — with Qik you can broadcast alive from your mobile phone wherever you are. I first got introduced to it when David Wilcox interviewed me through his mobile phone at the Social Innovation Camp. And the other tool, Mogulus.com, can be set up easily in your own television station to be online, letting you broadcast on daily basis from it. Eduardo Avila writes a fascinating story from Ecuador: My Mobile Voice and Citizen Journalism.

Citizen video broadcasting has two interesting facets: First, videos often have a stronger impact compared to texts. Second, citizen journalists, such as mobile reporters in Africa, go themselves to demonstrations and make interviews or film directly from areas where no media outlet goes.

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Tags: activism, ICT4D, citizen journalism, mobile, social network, twitter |

Collaboration for change: Reflections on the Social Innovation Camp

April 16, 2008 | comment

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A bit late I write my feedback from the Social Innovation Camp (sicamp08), which luckily had the chance to join. I first heard about it from Dan McQuillan, who is one of the initiators and also has a great blog. It was a fascinating weekend with a real kind of Barcamp atmosphere, or as David Wilcox says, the sicamp08 “will make a big difference in the way we think about doing good stuff with new stuff.”

On Friday we went to a get-together and later to a pub. During this few hours, I got to know somebody from the open source movement in Brazil, a PHD student about social media, some great folks who try to change the British local government from inside out, and a lot of people with great ideas - many more than the six chosen for the Social Innovation Camp. But also, the Young foundation premises were a great location and the organization was excellent. Before I tell more about the different projects and the weekend, I would like to wrap up the highlights:

It works! The concept of bringing people together to collaborate for social innovation through the web worked excellent. Almost a hundred people showed up, who were all eager to collaborate and offered their expertise.
Inside out. It is amazing to see the spirit of the participative alive and be able to meet all these open people. In contrast to Barcamps, it goes a step further and people work on a project and by that, you share experiences and learn from each other. Both represent a great passion for exchange and a desire for creativity.
Scale it up! I can so imagine how this approach could be scaled up. Bringing people with ideas together an d forming something together exhilarating and contagious. The web has become a playground to rethink or we-think (Charles Leadbeater) the potential of social change and overcome traditional barriers. Therefore I am eager to participate at the Social Camp in Berlin next June.
Unlimited ideas. It was really amazing, in brainstorm sessions, to listen and discuss so many ideas that the attendees have. There are many impressive ways to empower citizens, to engage in social or injustice or help to change a community. To me, it is clear that we are just at the start of this development. Business start-ups were the beginning and social innovation start-ups are the future.
Richness of data. During the last year, I was often overwhelmed, suspicious or frustrated about all this available information and data in the net. But now, there is a great potential to get much more out of all these data. Make it relevant, use it for transparency or advocacy. This kind of information power will change a lot: Being it “rate my prison” or the potential of aggregation.
It is the mobile phone. Once again the mobile will make a big difference because of one simple reason. Whereas in the past I went to the computer to do something with the web, in the future my life and the web are closely connected. I can engage when I want or consult a friend or contribute to the wiki bar-code or I switch off.

There is a backnetwork page to see all people involved and all six chosen projects are described at the Social Innovation Camp website:

Wibi.it
Formerly bar-code Wikipedia. A site for storing user-generated information – such as carbon footprint, manufacturing conditions and reviews - against a product, identified by its barcode number. It enables buyers to check product information through their mobile phone right in the supermarket, for example, whether it really is fair trade.
Enabled by Design
A resource for anyone looking to make adjustments to their lives, be it as a result of disability, injury or impairment. Enabled by Design won £2,000 as our judges’ favourite idea at Show and Tell.
On The Up
Formerly Personal Development Reports. An online system that supports young people to identify their personal skills and qualities. That is the project I worked with. It is about personal development to help young people get a perspective, become peer learners and fulfil their dreams. In the first hour, I did not know whether it would work but suddenly a great visionary idea came together. I am curious to see how it will go on.
Rate Your Prison
Formerly Prison Visits. A tool to support the families of prisoners coping with the experience of being apart from a loved one. Rate Your Prison won £1,000 as the runner-up project at Show and Tell. There is little information about how prisoners feel in prison. A voice for the voiceless
CVLifeLine
Formerly Rate my CV. A site for helping jobseekers using Web 2.0 tools. Young people can help each other to improve their CVs.
Stuffshare
Freecycle meets Street Car: a stuff club.

Most projects even had prototype websites finished in those two days, which it was amazing to see they were done with the help of coders and designers. And the winners were “enabled by design” and “rate my prison!” For more information and all other blog posts check the list by Aleksi Aaltonen.

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Tags: communication, activism, ICT4D, collaboration, creativity, nonprofit, sicamp08, social entrepreneur, social network |

Impressions from Re-publica and Social Innovation Camp

April 14, 2008 | comment

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The German vs. the British websphere

Well, a week after attending both, the Social Innovation Camp (sicamp08) and re-publica, I finally post my reflections on these events. It was great to visit these two events, listen to numerous interesting presentations at re-publica, and grasp the contagious spirit of social innovation in London. There were interesting differences and similarities on discussions in these two events, but I will just extend on some thoughts I had:

There are great projects regarding Edemocracy in both countries, which allow citizens to participate or influence politics and to give more transparency. There is even a German-British cooperation called e-participation.net. On a workshop, full of interesting presentations about this topic, Christoph Dowe said that it is still not easy to get citizens to engage on those platforms. Some websites do not get any attention and others, such as ich-gehe-nicht-hin.de ( “I do not go there”) for nonvoters or abgeordnetenwatch.de (ask the member of Parliament), are successful. Mysociety.org has great projects in this regards, based in the U.K. For example, Fix my Street.
On both events free and open source software (FOSS) played an important role. It is clear that FOSS invites for collaboration and allows to build platforms for social innovation, which proprietary software cannot do because it is for commercial purposes. Regarding knowledge sharing, I really like the presentation of deepmehta software, in which knowledge is represented in a semantic network and is handled collaboratively.
The whole topic around social change, innovation or entrepreneurs plays are far more a significant role in the U.K. Whereas on the re-publica, social entrepreneurs, e.g. startups for social change, played no role although there were promising projects such as betterplace.org and helpedia.org (will blog soon about them). The social innovation camp was fully devoted to this topic.
Whereas at re-publica privacy laws and data protection were high on the agenda, on the social innovation camp they were of no importance. In contrary, I was surprised how openly people took user generated content for granted. The all over camera surveillance (CCT) in London is rather not amusing.

Local vs. global news

Another interesting development, is the emphasis on the local, as a sicamp08-fellow pointed it out to me during the first evening. The internet is truly global and it is great to connect with people worldwide, but there is this paradox that in the UK or in Germany one often does not even know its home-neighbours. So, there are projects coming up to have social network applications, so that people from an area can find similar interests and engage in community development.

At the re-publica.de, I listened to a presentation by Sean Bonner about “Blogging about local issues, on a global scale.” It dealt with the high relevance of local news in the global web and how metblogs.com tries to cover that. Sean Bonner said:

Before the web local issues did not get as much attention - national and international stuff was more important. Money was made through those kind of news. The Internet changed the distributing and exchange of news specifically on the local level. Blogs play a decisive role. Blog networks are key in local news exchanging.

Back in 2003, Sean Bonner and friends found that there was a lack of local information. Opinions, thoughts and recommendations about local issues. They started working on a local blogging network in L.A, and then opened up a platform called metblogs.com for a overarching network of local bloggers. Nowadays, over 50 cities are participating.

One interesting example is the coup back in 2006 in Bangkok, Thailand. First news appeared 6 hours before CNN on metblogs.com by people equipped with mobile phones. Similarly happened in Pakistan during the web blackout last year. There was also an interesting attempt by AOL to copy their concept, but it did not work out without a community. Sean Bonner said the newspapers rather copy the tools, but forget about the social dimension behind local community blogging.

I did not know about this network before, but it looks interesting. However, it seems often quite individualistic and with random topics. Global Voices Online follows closer developments in countries and translates them in other languages.

An in depth Social Innovation Camp blog post is in process.

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Tags: communication, activism, conference, e-democracy, open source, participation, politics, privacy, republica, sicamp08 |

Spoil the user? Why are not always the WYSIWYG Editors the right way?

April 11, 2008 | comment

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Last week, I was at the re-publica.de conference. Often, the most interesting aspect of conferences are the side talks with other visitors. And this one was not the exception. I had a great chat with Martin Koser, an enterprise2.0 expert (with excellent bookmarks) and Andreas Gohr, the head developer of the interesting DokuWiki. We discussed in length the barriers and potentials to start implementing social software in organizations and once again agreed on the importance of the organizational culture. But the technical side is also quite complex and, for example, wikis can be implemented in various ways.

So far, I am amazed about the collaboration potential of wikis, but also disappointed about their usability. Until this discussion, I was kind of convinced that the user shall be in the focus. Participation should be as easy as possible, so no technical barrier hinders users to add or edit content. But Martin and Andreas surprised me at one point by saying that WYSIWYG are not necessarily an advantage. I shared my surprise on twitter, which brought up these reactions, and hence, I decided to write a blog post about it:

So far, I argued for WYSIWYG editors for these reasons:

There are different little barriers one has to bear before one can start editing a wiki page. Most people are used to Word, and WYSIWYG editors are familiar in this regard. Cryptic code might be confusing and needs some experience.
WYSIWYG give guidance and integrate nicely other media such as images or table.
A wiki is not seldom confusing because of its missing hierarchy. WYSIWYG editors ease to set up new pages or link to existing ones.
Many wikis still lack user orientation and are rather confusing (e.g. no hierarchical menu or insufficient linking). The less a user has to think or adapt, the better. Content should matter.

So here it is a list of arguments against WYSIWYG editors. Martin Koser also wrote another excellent post about it.

Too much function distracts from content. It is the same problem with Word. Hours spent on elaborating sophisticated tables instead on concentrating on the content.
Code editors limit users and let them focus on structured content — what is useful and which structure (e.g. header and bullet point lists) is best for the reader? If used properly, those texts have more clarity.
WYSIWYG invite to paste all content completely from word, which is not necessarily conducive for collaboration.
Basically, it is a short code list to learn, and then you can write faster and it is more simply to edit codes.
No doubt the code created by WYSIWYG is often a mess and does not separate content and formatting.

Does that convince you?
The discussion, once again, showed me how complex the implementation of social software can be, or how easy if you just let the people use it. The question of WYSIWYG editor might be trivial, but in contrary, the lack of those editors are a key argument to decline social software, as Martin pointed out.

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Tags: knowledge management, collaboration, conference, enterprise2.0, participation, republica, wiki |

United Nations mashups: Visualizing world challenges

April 8, 2008 | comment

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It is quite exciting to see that the United Nations and their different branch-organizations are slowly harnessing the potential of the web in innovative ways. I have previously blogged about the idea of a huge interesting UN aggregator project and the UNDP water wiki during the last web4dv conference. To offer openly information sources and especially to visualize information is essential to understand our complex word from different perspectives.

Gapminder is a great example for that. And another one is the tactical technology collective with this booklet: Visualizing Information for Advocacy: An Introduction to Information Design.

It is promising to see that UN organizations such as UNEP follows the same steps and offers the Atlas of Our Changing Environment on Google Maps:

Through illustrations, satellite images, ground photographs and powered by Google Maps, this interactive media depicts and describes humanity’s past and present impact on the environment.

Today also UNHCR announced a mashup with Google Earth Outreach program, “which punveiled a powerful new online mapping programme that provides an up-close and multifaceted view of some of the world’s major displacement crises and the humanitarian efforts aimed at helping the victims.”

Here is the actual site, but you need Google Earth to load it.

Patrick Philippe Meier writes about it: “the next step for an iRevolution is to enable refugees to access this information on a regular basis. This need not require high-technology. The information could be broadcast by radio, for example.” I believe it will become even more effective when refugees themselves can add information and update those visualized contexts from their perspective.

One other excellent source was recently launched, UNdata, with over 55 million records and comprehensive statistics.

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Tags: ICT4D, development, environment, mashup, statistics, united nations, web2fordev |