Web2.0 - potentials or obstacles for connectivity?

March 25, 2008

The discussion about web2.0 and development is divided roughly into two groups. One argues for the potential of the social web and that finally the users shape the web and applications to their benefit. And the other side wonders what does web2.0 make for a difference in the field of ICT4D, and doubt whether the chit-chatting over blogs will change anything, and what is so new about it anyway. The skeptic people believe that connectivity shall be a primary concern. In my view, the latest developments are promising, whether they are called web2.0 is secondary. New innovations can make a difference in connectivity, however, the danger of repeating old mistakes exists.

I remember when Tariq Khokar Jackson from Aptivate said that the Web2fordev conference website can, with its 300 kB, take up to a minute to load from a dial up connection. In an interview, he underlines the importance of simplicity in webdesign and its obstacle for connectivity. To get an impression of what that means, you can use the Aptivate Low Bandwidth Simulator. I checked it through CNN.com and it took 4 minutes to load the website with a 20kb-normal-African-university-connection. I, myself, had an interesting experience when I was in South Africa last year. I was faced with volume packages for internet. Suddenly, a YouTube video was not a choice, and Skype calls were much shorter. I had to think it twice whether to go on overloaded fancy news sites or not.

So, what are some of the potentials and obstacles? I tried to list the points I could think of and hope you will have some other points to add.

Potentials

  • Websites become more lightweight, the separation of layout and content gives more ways to access.
  • Device independent publishing such as RSS feed.
  • Beta mode of websites focuses on its users and offers multiple channels to distribute and exchange information from Email to SMS.
  • Mashups allow to mix and filter content before it is delivered to its users. That means standard searches, feeds or information channels can be individually subscribed to get relevant content.
  • The fusion of mobile phones and the web allow new ways of access and interaction. Market information systems are one way, but tools, such as Twitter, open a two-way conversation.
  • There is a boost in languages, especially through open source software. Excellent publishing software is freely available in dozens of different languages such as Arabic, Swahili, etc. Web2.0 has a boost in forming own distinct language spaces.
  • The personal computer plays less of a role with new innovations such as software on a USB flash sticks or web based software.

Kevin Painting makes a good point in this post:

In a delicious irony, the Web2.0 paradigm to move the “desktop” from the PC to the Internet has created (for some) a host of seemingly old fashioned problems of connectivity which, of course, are the daily lot of many in developing countries. To wit, in a Web2.0 world, when all your programs and files are on the Internet, what do you do when you can’t connect to the Internet? There is much activity now to develop applications that work seamlessly in an on-line/off-line world that will be of enormous utility to developing countries where lack of access to the Internet is not an occasional nuisance but a daily reality. The big players have been very active here: Google with its Gears application, Adobe with Air, Microsoft with Silverlight. We can only look to developments here with heightened anticipation.

By the way, this paragraph is part of a blog post series about a “One Laptop Per Farmer” by Hans Jörg Neun, who is director of CTA.

Obstacles

  • The major concern certainly is the bandwidth issue which, nowadays, websites need. Websites not only have many photos but also widgets and many third party applications.
  • Podcasts and video streaming is in many places extremely pricy. For example, in South Africa only volume tariffs are offered.
  • To interact fully in the particapative web, one needs to be frequently online. Most of it becomes even instant communication and leaves out those who have only sporadic access.
  • Most resources are invested in new fancy and high bandwidth applications, and less into innovative lightweight applications for small connectivity.
  • Often, important rules of usability are left aside and websites are confusing and overloaded.

I am sure there are more points and hope you can add some. But, I think there are further challenges, which I wrote in a post bak in January.

Notes from the web4dev conference

December 3, 2007

Continuing with the web4dev conference in Nairobi, I wanted to add some more personal perspectives. During the conference, on the second day, twenty different workshops were offered. We, Nynke and I, gave a presentation that same day, and as with most other sessions, not many people showed up. We highlighted some lessons we had learnt at the web2fordev conference and showed different examples which will be described further in a future post. From my impressions, many tools of social media were presented, but the philosophy of openness and sharing and the implications for a new era of collaboration had not yet arrived to the web4dev conference. Still, there were promising signs such as the water wiki from UNDP.

There were a lot of interesting people, as well as some examples worth mentioning. One interesting workshop I attended was about the idea for a huge United Nations aggregator, “One Source,” collecting information from all UN organizations. All these agencies such as UNHCR, UNAIDS –just to mention a few– have different IT-systems, content management systems, etc. The idea is to develop common schemes (XML) so all information is available in RSS-Feeds. These feeds would be a independent platform for different devices and can be sorted through all the existing ontologies or taxonomies from the different UN-organisations. Quite an ambitious project, which shall be launched in January 2010. One aspect about it that I liked in particular, is that it will allow to localize feeds, which can be nicely done with mashups through yahoo pipes.

Another session, which was also very interesting, was held by Christopher Fabian from UNICEF, whom I unfortunately missed. But luckily he came to our presentation and told us a bit about his interesting projects. It is all about giving young people a voice in developing countries through the web.

These tools “include using mobile phones to collect data from young people, bootable USB sticks that turn any laptop into a radio station, and technologies to allow people with landlines or mobile phones to record stories onto the Internet.”

For that, one great example is “Our Stories,” which is a “collaborative project that leverages new digital technologies to help capture and preserve individual stories from around the world.” They had a nice video showing to many storytellers a flight around the world; unfortunately it is not on the web. Another tool, which was mainly developed with partner organizations in South Africa, is a poll feature that can be accessed and retrieved via mobile phones. The full list of the tools is here.

The first day of the discussion was very much about connectivity and the great challenges on which especially many countries in African focus in that regard. But from having different conversations with many different participants, I concluded once again that the situation varies from country to country. Whereas in some countries through competition the prices are very high, in others, such as Sudan, there are four providers competing for low prices and offering the mobile web everywhere in Sudan.

I also met Helene Karamagi and beside from exchanging some iphone hacking tips, I asked her about the ICT4D in Uganda. She gave me some interesting insights I would like to share here. From her point of view, Africa is going to face promising times when it comes to ICT4D. Her sister runs the famous Brosdi example presented on the web2fordev conference. The following three points she highlighted for Uganda:

  1. In Uganda, by next year, all local districts will be connected to the Internet. This will enable a new way for information sharing between rural and urban areas.
  2. This means that there will be a high demand for web solutions and all sorts of applications that will lead to a rise on new enterprises in that domain.
  3. Whereas in the beginning it was to NGOs, slowly the private sector is getting involved asking how to contribute to ICT4D. It is entrepreneurs, who try to develop business models for connectivity and web solution, which make profit and are potentially more sustainable.

Once again, it shows that information and communication technologies develop very different on industrialized countries. Whereas in Germany companies watch out for the best ring-tone business model, many essential, valuable and innovative ICT-solution are on the rise in developing countries. David Galipeau, who I met first on the little barcamp kind of event before the conference, underlines this development and says that it is on the eighty per cent of the south where the future innovations will come from and not the 20 per cent of the north. By the way he just started a foundation called eighty20.org.

Start of the web4dev conference: Major issue connectivity

November 28, 2007

I am at the Web4Dev conference in Nairobi, Kenya. The conference brings together people from all over the world to discuss how the web can contribute to development. One overarching topic are the Millennium Development Goals and how information and communication technologies (ICT) can help to achieve them.

I will give a presentation tomorrow together with Nynke Kruiderink from IICD the lessons learnt from the web2fordev conference and some thesis about its implications for development aid. Here is a bit of background information from the official conference website:

Since its inception at a conference organized by the World Bank in 2003, the Web for Development meetings are now well established as a forum for the web community of UN agencies, and international development civil society organizations interested in using their expertise to show how the Internet can promote development.

The fourth conference, to be held in Nairobi, Kenya, under the theme Driving economic and social development with the Internet, will focus on helping developing countries bridge the digital divide. As the seat of the UN headquarters in the developing world, the Kenyan capital offers participants a first-hand experience of what is involved in coming up with new ideas and solutions customised for an environment with limited computer skills, inadequate telecommunications and other infrastructure that still lags behind that of wealthier nations.

The first day started with some welcome speeches and this was followed by a panel discussion with the following participants:

  • Dr. Bitange Ndemo, Permanent Secretary, Ministry of Information and Communication, Kenya
  • Dr. Shem Ochuodho, Expert on Internet and Information and Communication Technologies in Kenya, Rwanda and Sub-Sahara Africa
  • Mr. Gajanan Kasbekar, Vice President, TATA Interactive, India
  • Ms. Ashima Bhardwaj, Vice President, One World Youth Project
  • Ms. Njeri Rionge, Founder of Kenya’s ISP Wananchi.com
  • Mr. Adrian Wooster, Community Broadband Network (CBN)

The discussion started with some general statements and then focused mainly on the issue of connectivity. The debate highlighted the different dimensions of the digital divide. This included economic, technological, social and political aspects. Especially rural areas face difficulties to gain Internet access compare to urban areas. The gap widens when it comes to broadband. One concern, according to Bitango Ndemo, is whether it is feasible to implement broadband and to prove the benefit for the investment.

Another challenge are high illiteracy rates in many developing countries. One participants demanded that the digital divide is only bridged when the most vulnerable communities are reached.

According to Adrian Wooster it is more challenging to give access in many urban areas from a technological point of view. With wireless technology it is fairly easy to give access to rural areas. Especially in informal settlements it technically challenging.

The debate continued with contributions from the audience. One remark was that policy makers are the “gatekeepers” to slow down or accelerate the use of ICT. The technology is there, mobile phone, personal computer and the Internet will merge soon, so it is up to policy makers to create a framework to flourish.

One other key challenge to connectivity is the lack of energy. The prices are still very high and with power cuts it is a challenge to run for example servers. In rural areas car batteries are often used to charge mobile phones.

Another issue raised was about language, for example in Rwanda over ninety per cent of the people do not speak English, but so far most content is offered in English (e.g. scientific research). A participant raised his concern about the missing competition in Sudan, so that costs of Internet access are often higher than in Europe. In many cases the quality of the connection is not sufficient.

A fundamental problem is the fast developing Internet offers a lot of great features, which often need a broadband connection. Whereas email and RSS feeds can be accessed with low bandwidth, many other features such as social networks and other web2.0 tools need broadband and instant or continuous access. One example mentioned are students at Kenyan universities, who quite easily read their emails, but they want to surf on Facebook, which takes a lot of bandwidth.

“It is not that we do not have ideas.” There are a lot of practical examples especially from the youth, said Gajanan Kasbekar, but a major obstacle remains. How to commercialize these ideas to make them work in the long run. Njeri Rionge added a similar remark. She recommended that ICT-solutions shall be orientated on the market to make them successful. In my opinion businesses play a key role in achieving better connectivity, but many solution such as social media and its implication has nothing to do with markets. Tomorrow is workshop day and I hope to find time to blog more.

10 lessons learnt from ICT4D

August 5, 2007

Thanks to netnotwired on flickrInformation and Communications Technologies for Development (ICT4D) is still a fairly new theme in the development arena. Throughout the years ICT4D has diversified in many different sub-themes such as e-governance, e-agriculture, e-health, education, etc. Although there have been successful stories, the high hopes had often not been realized in many projects. Many initiatives did not work out and so many projects failed to establish a solid and sustainable approach for ICT4D. The reasons are multifold and some learnt lessons are the following:

  1. ICT4D has been and still is narrowly focused on infrastructure.
  2. Underestimation for the importance of training, qualification, and the different dimensions of connectivity.
  3. ICT4D can only successful if it is a mean and not the end itself.
  4. Many projects were not orientated on the needs. The benefit of ICT output remained often unclear.
  5. ICT4D projects were often not seen from a holistic perspective. Many projects lacked a sustainable concept.
  6. Just to offer information (e.g. websites or databases) leads to nothing when people do not see a benefit in it.
  7. ICT4D has social, cultural, political and economical dimensions. In that regard technology is only one part.
  8. Many experiments could have been avoided if previous experiences were considered (e.g. rural radios).
  9. ICT4D works most successfully when its users take over it, creating and changing technology to their needs.
  10. Lastly the ICT4D has only a fragmenting approach of sharing knowledge and learning experiences. Ironically, most ICT4D initiatives are not linked together - the potential of the web has not been bailed.

A major challenge, however, is the lack of proven impact for ICT in development. That’s why the United Nations Conference on Trade and Development devoted, lately, an own website to this challenge. The business sector has achieved significantly more, as the success of mobile phones shows. The grameen phone campaign has proven its impact to tackle poverty; which computers, networks and the Internet did not achieve in a decade. A tragic example are telecentres or Internet cafes, which in Africa now often go bankrupt because people rather spend money on their mobile phones.

The market-driven mobile phone phenomenon stood out amidst many donor-driven ‘pilot’ projects that had either collapsed or never delivered the promise, says Nalaka Gunawardene therefore in a critical summary of the first years of ICT4D.

But is it that critical when the web shows every day what is possible, and how sheer connectedness has its impact on development? Many countries have achieved important steps such as India’s approach to e-governance or Venezuela’s results of switching to free and open source software. However, very decisive, from my point of view, will be web2.0, the social web, or the collaborative web. Why is that; I will answer on my next post.

Social webs in Africa

July 14, 2007

Today I was interviewed by the German radio station “Deutschland Radio Kultur.” The interview is now available as a podcast at blogspiel.de. The interview’s main topic was Social Webs in Africa, stressing general issues about connectivity in Africa and social web such as the blogosphere. Thanks to Sokari Ekine I got a latest update particularly on web activism in Africa.

I began the interview by explaining that the development of the web in Africa varies between countries, in particular inside countries. If you take the example of Egypt, you will find that in Cairo the broadband connections are easily available and a dial-up connection costs about 15 cents an hour. But in landlocked countries such as Uganda, satellite connection is often the only choice and is much more expensive. Consequently, the Internet is still used only by a minority, and participation in the social web is much smaller compared to Europe or Latin America.

I also explained that it is not only a question of infrastructure to achieve better access to the Internet, but another challenge is the “media competence” to know how to deal with the Internet and find out how to use tools such as blogs or social networks — It took 10 years to get at least half of the German population to use the Internet. This is very different as with the mobile phone, which has an incomparable penetration rate and is well accepted and used for all kinds of things — often very different to other continents. “It is the mobile phone, where it is happening” said Sokari Enkine. I am looking forward to see soon more applications, which bridge the web and the mobile phone, being developed. By no surprise Kenya was the first country worldwide, which introduced mobile banking. I imagine the intensive networking (especially through blogs) will be one driver for new innovations.

According to Sokari there has been an exponential growth for the last 12 months both in the francophone and anglophone part of Africa. Also, thanks to aggregators such as Afrigator.com or Amatomu.com and new social network platforms such as Africaloft and Africanpath. From my point of view, particularly in Egypt but also in other African countries such as Zimbabwe, the blogosphere is much political and their activism more creative compared to the one in Europe. I wrote in another post about how Egyptian bloggers have truly embraced the web for their activism. The African blogosphere in an overview seems as diverse as everywhere else, but through blogs an authentic message about African life, culture, economy and politics is send out. In the case of Egypt blogs are often the only source for inside stories and information, often neglected by traditional media.

Challenges of web2.0 in Africa

June 18, 2007

Recently I met Toni Eliasz from Ungana-Afrika in Pretoria. We discussed over web2.0 in the context of development. His thoughts were interesting on that of the potential and challenges of the collaborative web, given his experiences in South Africa and the region. Ungana is a NGO which devotes its work to find solutions for the capacity crisis.

A ‘capacity crisis’ is a mild expression to describe the skill levels and understanding of information and communications technologies (ICTs) within non-profits and small-to-medium enterprises in Africa. It will take a decade before the young, technologically literate generation can address these challenges.”

No surprise Toni highlighted first, challenges regarding web2.0 for rural development:

  • The general problems of connectivity, such as the lack or high price for access. For example, a 3 GB ADSL connection costs up to a hundred dollars in South Africa, which is 15 times the price compared to Germany.
  • Web2.0 requires often bandwidth or instant access for videos, podcasts or tools such as google docs.
  • Before investing time and resources into web2.0, there is a question to be answered, ‘How do these tools benefit local communities and how can they contribute to development?’
  • The computer and its appliances are complex and often need to be demystified for beginners, and like everywhere else, training is needed and that can also take quite some time.
  • To use web2.0 tools such as wiki, blogs etc., requires well written documentation and training.
  • The lack of technical expertise, which is often required, is currently very expensive and very limited outside of urban areas.
  • Like many other ICT4D projects, the question for sustainability is important and yet not proven for concepts based on these new tools.

For Toni many challenges have to be overcome first before web2.0 can be adapted in rural communities or small organizations. I stated that there are examples such as the the Nata Village Blog, which shows how communities communicate their messages and interact with a worldwide audience. However, we both agreed, that it is the know-how, which at this stage it is mostly limited to intermediate organizations, who nevertheless have already a real benefit from the opportunities to interact and collaborate over the web. Ungana is on the APC network and will be sharing documented work experiences and toolkits, especially from their eRider project, to local technology service providers and networks to make quality support and capacity-building programs a reality.

We both agreed, in terms of connectivity, that the mobile phone is very promising. Whereas widely distributed and affordable Internet access will still take many years to arrive in Africa, first, interesting applications to link the mobile phone and web have to be offered. In South Africa for example Mixit is a big web driven mobile chatting portal. It got so far over 4 million subscribers. Toni concluded that ideas and its implementation have to be localized. As an example, two weeks ago a workshop in Kenya launched the development of a mobile advocacy toolkit, which is focusing on the needs of the organizations from the developing world. Homegrown approaches, which emphasizes the
sustainable need, are decisive.

Crossposted: blog.web2fordev.net

Do new web applications benefit the poor?

June 4, 2007

I was curious when an article titled Web 2.0 can benefit the world’s poor appeared on Scidev.net. The authors Waleed al-Shobakky and Jack Imsdahl see in new web applications, such as Google docs, a great potential for developing countries. They write, “Web 2.0 can help these students create documents, track their families’ or villages’ business affairs in spreadsheets and save and store data online. Users only need access to the Internet to benefit from these applications.”

No doubt these applications will change the old concept of purchasing software for each computer. But what is the real benefit of having documents online? I think these applications have great potential to collaborate. But the article doesn’t stress enough the “capacity crisis” that developing countries are facing in the context of information and communication technologies. In Africa problems of simple training to use computers, affordable access, and having enough bandwidth, need to be solved. Furthermore, these online applications need instant access to the Internet which is only available to a minority.

CollageA more helpful approach is open office, so people can work without an Internet connection. Another one is Jahazi, which has developed a USB flash stick full of applications. Also, Google wants to bridge this connectivity challenge with its latest tool called Gear, which will allow to work with online content while being offline.

But what strikes me the most about the article is that it leaves out the biggest opportunities about web2.0 and development. The potential lies in its users and what they do with these tools to communicate, share knowledge and create social media. New social networks are established online, which facilitate interaction and collaboration in an unprecedented way. Blogs, wikis or free sources are the drivers of web2.0.

The authors see language as an obstacle, but on the contrary, I believe that web2.0 with its open source dimension offers software in all kinds of languages (e.g. wordpress and drupal). This is a key factor to create own communities in local or regional contexts (e.g. the union of the Urban Poor from Indonesia, Afrigator, Egypt blog review). However, to which extent this can benefit the poor, will be further discussed on the web2fordev conference.

Crossposted: blog.web2fordev.net


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