The New Yorker recently published an insightful article called „We Know How You Feel - Computers are learning to read emotion, and the business world can’t wait.“, which discusses the potential of machine learning and big data. The author tells the story of how advanced facial recognition has developed. It is now possible to analyze single facial expressions and emotions we are not even aware of ourselves. That has triggered a lot of interest by advertisement companies. The goal is to increase the attention advertisements receive. One such company developing such software is Affectiva and it seems to be doing well.
Voice experts have trained computers to identify deep patterns in vocal pitch, rhythm, and intensity; their software can scan a conversation between a woman and a child and determine whether the woman is a mother, whether she is looking the child in the eye, whether she is angry or frustrated or joyful. Other machines can measure sentiment by assessing the arrangement of our words or by reading our gestures. Still others can do so from facial expressions.
You wonder what this has to do with open government? In another example the author discusses the recently introduced